Refund policy

RETURN & REFUND POLICY

LittleNest Baby

At LittleNest Baby, your satisfaction matters to us. We want you to feel confident shopping with us and happy with every purchase.

If something isn't right with your order, we're here to help.

1. Change of Mind Returns

Changed your mind? We understand.

For eligible online purchases, South African customers have a cooling-off right under the Electronic Communications and Transactions Act (ECTA). You may cancel within 7 days after receiving your goods, without giving a reason.

The direct cost of returning the item may be your responsibility.

To request a return, please contact our customer support team before sending the product back.

2. Damaged, Defective or Incorrect Items

If your NestGo Baby Bag or another product arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or a video showing the issue, where possible.

We will assess the issue and arrange an appropriate solution.

Under the Consumer Protection Act, qualifying defective or unsafe goods may be returned within six months of delivery, at the supplier's risk and expense. Depending on the circumstances, you may choose a repair, replacement or refund.

3. Return Conditions

For change-of-mind returns, please take reasonable care of the product while you inspect it.

Where possible, return the product with:

  • All original accessories and included items.

  • Original packaging.

  • Any accompanying product documentation.

These conditions do not limit your statutory consumer rights.

4. Refunds

Once your return or cancellation has been approved, refunds will be processed using the applicable payment and refund arrangements.

For cancellations under the ECTA cooling-off provision, refunds must be made within the legally required 30-day period.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

5. Exchanges

If you would prefer a different product or colour, please contact us.

Exchanges are subject to stock availability and applicable consumer rights.

6. How to Request a Return

Starting a return is simple:

  1. Contact our customer support team.

  2. Include your order number and reason for the return.

  3. Provide photographs or videos if the item is damaged or incorrect.

  4. Wait for our team to provide return instructions.

Please do not send products to an address without first contacting us.

7. Contact Us

Have a question about a return or refund?

LittleNest Baby Customer Support

Email: littlenestbaby888@gmail.com

We're always happy to help make your shopping experience easier.

8. Your Consumer Rights

Nothing in this policy is intended to remove, restrict or override any rights you have under South African consumer protection laws, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

LittleNest Baby
Little comforts. Big moments.